FAQ

 Will I have to change my email address, or have an email address?

If you currently have an email address from an internet provider that you will be disconnecting after your Great Plains Communications service is connected, you will need to establish a new email address. Great Plains Communications does not provide email addresses, but there are many sites where you can get a free email account that is internet-provider neutral, such as Gmail and Yahoo. An email address is required, because Great Plains Communications sends its monthly invoices via email.

Why haven't I received the refund I requested?

If a credit memo was issued, the credit will automatically be applied to your next monthly Invoice.

How do I order your services?

Please contact your local sales office for more information, 405-759-5990. Or submit a request at support@greatplainswifi.com, giving your name, address, phone number and email, and a representative will call you.

Do you have other services besides internet?

We also have phone services, VOIP (Voice Over Internet Protocol). We also carry Insurance packages to cover your equipment. There are 2 packages to choose from: Basic Insurance Package and Premium Insurance Package. Please call Great Plains Communications customer service and a representative can answer any questions you may have regarding these services or signing up for them, 405-759-5990, Option 2.

How do I upgrade my service?

Please contact your local sales office for more information. Call 405-759-5990 or you can request an upgrade through your account at, www.greatplainsok.com, or email us at support@greatplainswifi.com.

What kind of router do I need to purchase?

The brand name router Great Plains Communications recommends is TP-Link. All you need to ask when you purchase a router, is the square footage of your home. If you purchase your router through us, it comes pre-programmed and covers good distances.

Will I need a second phone line for internet?

You will not need a phone line for internet. In fact, Great Plains Communications offers phone service over your internet radio, should you choose to purchase phone service in addition to your internet service.

What speeds can I obtain with Internet?

Available speeds vary depending on our packages, and can vary by location. Information can be found on our packages at, www.greatplainsok.com.

What is Great Plains Communications?

Great Plains Communications is a high-speed internet service that allows you to use the Internet the way it is meant to be used. You can stream movies and television shows, watch videos, play games, download music, use social media, shop online and work from home. We offer various pricing plans with different connection speeds that will allow you to do these things from your different devices. We also offer home phone service as well, VOIP (Voice Over Internet Protocol).

How do I troubleshoot slow surf speeds?

Start by rebooting your power supply and router for 45 seconds. Clear your browsing history/cache. If this does not work, contact technical support at 405-759-5990, Option 3.

What is a cookie?

A cookie is a small text file that is placed on your hard disk by a website. Some Web pages ask you to accept a cookie in order to view the content.

What happens if I move or want to cancel my service?

If you move and remain in our coverage area, call us at 405-759-5990, and a representative will schedule to have your equipment moved. The representative will go over the fee for moving equipment, at the time of scheduling. If you are moving out of our coverage area, call us and a representative will schedule a reclaim, with no charge to you, as long as we are able to reclaim all of the equipment, except your router. There is no fee to cancel, as long as your account is paid in full.

How can I change my DNS records? Or why am I getting a DNS message?

Great Plains Communications does not provide domain name services. Please contact us at, 405-759-5990, to make any DNS changes. This does not require a site visit.

What should I do if I have no connection to the Internet? (Reboot)

Try rebooting your power supply and router. Your power supply is 4-6 inches long, and has a cord coming out of either end of it. The wire coming in from outside, needs to be plugged into the port that says POE, and the wire that goes into your router should be plugged into the port that says LAN. Unplug directly from the outlet, then unplug your router directly from the outlet also. Leave unplugged for 45 seconds. Plug power supply in, then router. After they are plugged back in, give them about 2 minutes to boot back up, then try to stream a movie or video. If this does not work, verify that your Ethernet wire is connected. If you are connected by Wi-Fi, check to make sure your computer has a strong wireless connection. If you are still having trouble with your Internet connection, contact Technical Support at 405-759-5990, Option 3.

Why can't I browse to, or access a Web page?

You may have entered the website address incorrectly. Check the URL to make sure you have the correct slashes (“/” vs “\”) or aren’t missing colons (“:”). Check to make sure you are still having trouble with your Internet by browsing to another page. If you are able to access other pages on the Internet, the problem may be with the provider of the Web page. For additional help, contact Technical Support at 405-759-5990, Option 3.

Can multiple users connect to the Internet at the same time?

Multiple users can connect to the internet at the same time. There are three Ethernet connections available on the router installed by
Great Plains Communications. You can directly connect devices to these ports with an Ethernet cable. In addition, many users can be connected to your internet service via the “Wi-Fi” capabilities of the router. These users will require a device with wireless Wi-Fi capabilities and will need to be provided the security passphrase to access your service. Remember, your internet connection is limited to the service speed provided with the package you requested. All users on your router will share that connection and overall speed and performance may suffer if too many users are active at the same time.

How do I check the status of, or report a problem with my Internet?

Call 405-759-5990 to request the current status of your repair. Great Plains Communications will make every attempt to keep you informed of the status of your problem, but if you need an update or have new information to share about your issue, please call us as soon as possible.

Is there an Internet speed test available?

This link will direct you to some of the free speed test sites available. https://www.digitaltrends.com/computing/best-internet-speed-tests/ Please keep in mind that speed test results are relative and will vary due to factors beyond Great Plains Communications control. If you feel that your results are significantly lower than they should be, please call Technical Support at 405-759-5990, Option 3 for assistance.

How do I recognize, avoid, and report spam?

Beware of spam if the subject line contains incorrect URLs, if they ask for banking information, use public Internet accounts, include misspelled words, or if it is not a secure site. Delete it immediately.

What is phishing?

Phishing is an attempt by an individual or group to solicit personal information from unsuspecting users by employing social engineering techniques. Phishing emails are crafted to appear as if they have been sent from a legitimate organization or known individual. These emails often attempt to entice users to click on a link that will take the user to a fraudulent website that appears legitimate. The user then may be asked to provide personal information such as account usernames and passwords that can further expose them to future compromises. Additionally, these fraudulent websites may contain malicious code.

How do I report phishing?

How do I report phishing?

What is my username and password?

Please call customer service at 405-759-5990 and a representative will be able to give you the username and password information on your account. We do not send this information via email, it is confidential. The information we have on file, is for your billing account. We do not keep your password for your internet. That is a password you set up, when a technician installed your service. The technician does not keep the password to your router. It would have been given to you, to keep for your records. If you do not remember it, we can schedule for a technician to remove it from the router for you, for a $25 service fee.

Can I make my payment at a later date?

If you are needing to make your payment later than the date that is due on your monthly invoice, you can send an email to support@greatplainswifi.com. Or, you can call customer service at 405-759-5990, and request to change your payment date. The representative can change your pay date so your service is not disrupted. Please note, there may be an $8 late fee if payment is not made before the grace period.

How do I pay my bill?

You can pay your bill online at www.greatplainsok.com, mail it to Po Box 530 Wellston, Ok 74881 , or by phone at 405-759-5990. You can also ask a representative to set you up for automatic payment on the 15th of each month.

How do I manage my account online?

Go to www.greatplainsok.com and log into your account. You can pay your bill, change your password, or any of your personal information. You can review your invoices and request an upgrade.

Can I put my account on hold?

We cannot place your account on hold for an extended vacation, or long periods of time. Please call a customer service representative at, 405-759-5990 and we will schedule for your equipment to be reclaimed. When you are ready to have your service again, call us at your earliest convenience, and we will schedule to have your equipment installed, for a service fee of $25.